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Guests With Disabilities
Six Flags’ Attraction Access Program is designed to accommodate guests with disabilities or certain other qualifying impairments so they may participate in the enjoyment of our Parks. Each attraction at Six Flags has been evaluated for the criteria necessary for an individual to ride safely. We strive to make sure that Six Flags is fun and accessible for everyone and lots of guests with disabilities enjoy the park every day.
Safety & Accessibility Guide
This Six Flags Guest Safety and Accessibility Guide includes important information to assist Guests with planning their visit to the park and enjoy its various attractions, rides, services and amenities. In this Guide, Guests will find specific information for individuals with disabilities along with general policies and guidelines.
We work closely with the manufacturer of each of our rides and our policies incorporate the manufacturers’ guidelines as well as the requirements of the Americans With Disabilities Act. We hope that this Guide will help Guests make the best choices to ensure a safe, comfortable and convenient experience at the park. If, at any time, Guests need additional assistance or a further explanation of our policies and guidelines, they should feel free to ask any Six Flags Team Member.
Attraction Access Pass
Six Flags offers an Attraction Access Pass for guests who are unable to wait in ride lines due to a disability, mobility impairments, or certain qualifying impairments. Effective November 7, 2015 any guest requesting use of one of these special passes will need to provide a doctor’s note at Guest Services at the time they pick up the pass. This new program replaces our old Equal Access Pass program.
What is the Attraction Access Pass?
The Attraction Access Program allows qualified guests to access attractions through an alternate entrance without waiting in the regular ride queue. Upon arriving at the attraction entrance guests participating in the program will receive a ride reservation time comparable to the current wait time for the same ride/attraction. At the designated time the guest and up to three (3) riding companions can then enter the attraction through the alternate entrance and proceed directly to the ride boarding area. Guests using the Access Pass wait the same amount of time as other guests but they don't have to wait in the regular ride queue.
How to Obtain the Attraction Access Pass
To receive an Attraction Access Pass you must have a note from a doctor. You will only need this note the first time you request an Attraction Access Pass. Your doctor should include the following information:
- Doctor's name
- Address of the doctor's practice (Printed stationary is OK as long as it includes the Doctor's medical ID number)
- Phone number of doctor's practice (Printed stationary is OK as long as it includes the Doctor's medical ID number)
- Name of person requesting the Attraction Access Pass
- Statement indicating the guest has a disability or other qualifying impairment under the Americans with Disabilities Act (ADA) and/or applicable state law that prevents the guest from waiting in a standard queue.
- Valid time period of disability (permanent or, if temporary, the valid time period the Pass is needed for)
- Doctor's signature
- The note must NOT describe or indicate the nature of the disability.
Bring your note to the Ride Information Center (Guest Services) just inside the front gate of the park. A photo identification must presented at the time of issuance. For children under the age of 16, a student photo ID will be acceptable. If a child 12 or under does not have a photo ID, we will accept the parent's or guardian's ID.
You will only need to present your doctor's note the first time you visit a U.S. Six Flags theme park. We will notate in your file that you have qualified for the Attraction Access Pass for future visits to any U.S. Six Flags theme park.
Maximum Party Size
In an effort to provide equal treatment to all of our guests, only those guests with a disability or other qualifying impairment and up to three (3) riding companions will be allowed to access attractions through the alternate entrance. If the guest’s total party (including the guest with the Access Pass) is larger than four (4) guests, the other members of the party will be required to enter the ride or attraction through the standard queue.
How to Use the Attraction Access Pass
To use the Attraction Access Pass, the guest should proceed to the attraction’s alternate entrance and show the attraction attendant the Attraction Access Pass. The attraction attendant will document a reservation time that is comparable to the current wait time for the same ride/attraction. A guest using an Attraction Access Pass may rest in a comfortable location or enjoy other attractions in the area until the assigned reservation time has come or when the others from the guest’s party waiting in the standard queue reach the boarding platform. The guest, and up to three (3) riding companions, can then return to the attraction, using the alternate entrance, at the time of the reservation in order to ride. There is a 15 minute grace period for late arrivals.
A guest with an Attraction Access Pass must ride in order for the guest’s companions to utilize the Attraction Access Pass to enter the attraction through the alternate entrance. If the guest with an Attraction Access Pass chooses not to ride, the guest’s companions must wait in the standard queue.
Attraction Access Passes are not designed to bypass or “skip” the standard queue and the wait will be equal to the posted wait times. Individuals found to be fraudulently using the Attraction Access Pass will be in violation of our Guest Code of Conduct and may be subject to civil penalties. Violators may also be asked to leave the Park without any refund.
For your convenience, wheelchair rentals are also available next to the lockers after the Entry Plaza. The fee for a standard wheelchair is $25 plus a $50 deposit, and an Electronic Convenience Vehicle (ECV) is $50 plus a $50 deposit. Debit/Credit Card required for wheelchair deposit. Because there are a limited number of wheelchairs and ECVs for rent, we suggest you bring your own and/or come early to ensure availability.
Guests may also use their own wheelchairs or ECV’s. If you need to take the rented wheelchair or ECV outside of the park, a Team Member escort is necessary to do so. Please ask for assistance at the park Exit. Battery recharging is also available at the Rental Center.
Trained service animals are welcome at our Six Flags Theme Parks. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals. Miniature horses that have been individually trained to do or perform tasks for people with disabilities will qualify as service animals.
Service animals must be house broken and remain on a leash or harness and under the control of their handler at all times. Guests whose service animal demonstrates aggressive and/or annoying actions toward a Guest, Team Member, animal or animal attraction will be directed to remove the animal from the park.
Service animals are welcome in most locations of the park. Most of our rides are not equipped or designed for accessibility to service animals. Therefore, a member of your party must be available to stay with the animal while you ride.
Guests may take advantage of our Kid Swap policy for staying with their service animal. However, park Team Members will not take responsibility for, or provide care to any service animal. Refer to the section on Kid Swap for more information.
Service Animal “Relief Areas” are located at Chabot Stadium (blue map location #40) and at the smoking area located near White Water Safari (purple map location #78). In order to access the animal relief area by Chabot Stadium (blue map location #40) please use the walkway between Walrus and Seaside Junction (blue #39 and purple #70). This walkway will lead to a grassy area which is designated for Animal Relief use. The Animal Relief area near the smoking area by White Water Safari (purple map location #78) is the large grassy area. Owners are responsible for disposing of their animal’s waste.
Further, the Park has service animal relief areas which are designated on the Park Map for the convenience of guest and their service animals.
Frequently Asked Questions
If I have a cast, brace on/in a wheelchair do I need doctor’s note since my disability is obviously visible?
Yes. To ensure fairness, the new policy applies equally to all guests with disabilities or other impairments, whether visible or not. All guests with a disability or other qualifying impairment that prevents them from standing in line for an extended period are required to present a valid doctor’s note in order to receive an Attractions Access Pass.
Can I get an Attraction Accessibility Pass if I don't have a doctor's note?
No. We sincerely apologize for this inconvenience, however to protect the integrity of the system for our guests who cannot wait in lines a doctor's note is now required.
Do I need to bring a doctor’s note every visit I want to receive the Attraction Accessibility Pass?
A doctor’s note will only be required for your next visit. We will make a notation in our system for all future visits.
Why do you now require a doctor's note?
The safety and well-being of our guests and employees is our absolute highest priority. This policy was implemented to better serve guests with disabilities and other impairments and ensure they have equal access to our rides and attractions. Our goal is to provide a safe and enjoyable visit for all our guests while accommodating their wide variety of needs.
What happened to the Equal Access Pass?
The Equal Access Pass program was completely replaced by the Attraction Access Pass program. The new Attraction Access Pass program is part of our continuing effort to ensure that disabled guests have the best possible experience while visiting our park.
Do I need to bring a note with me to each Six Flags park I visit?
No. You only need to present your doctor's note at the first Six Flags park you visit. On your first visit we will notate in your file that you have qualified for the Attraction Access Pass at all Six Flags theme parks.
To obtain an Attraction Access Pass at a different Six Flags park, simply stop by the Ride Information Center (Guest Services) just inside the front gate of the park. Present your photo ID (for children under the age of 16 a student photo ID will be acceptable, or a parent's or guardians ID for children under 12 who do not have a photo ID). We will look up your file in our system and provide you with the Attraction Access Pass.