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Because Frontier City is a family park, we expect guests to behave appropriately. Violating our park policies may be cause for ejection from the park without refund. For more information, please review the park policies below.
If you wish to leave the park and return the same day, please have your hand stamped at the Main Entrance and you will be re-admitted at no extra charge. Double Park Season Pass holders must also get their hands stamped. However, due to special events, re-admission may not always be allowed. Such notice will be posted at the Main Entrance.
Rider Safety and ADA Guidelines
For your safety, Frontier City’s Rider Safety and ADA Guidelines have been developed in consultation with industry professionals, based on the recommendations of the manufacturer, our past experience, and our evaluation of each ride using our knowledge of the ride in both normal and emergency operating conditions. Please Note: All Guests should be aware that, although remote, there is always the possibility that an emergency situation could occur which would necessitate evacuation from a ride or ride area. These occasions are rare; however, Guests should be aware of this and exercise good judgment before boarding Frontier City’s Rides. The Management at Frontier City reserves the right to refuse to allow any Guest access to a ride in which they deem unsafe for the individual, or those around them. Please observe all ride rule signs before entering the ride queue. Safety is designed into all areas of Frontier City. While most of our rides are accessible to those with disabilities, it should be noted that, in the interest of personal safety, some Guests may not be permitted to board certain rides. Ride access criteria is based on any Guest’s ability to: Utilize all safety devices and restraints Meet height requirements Maintain proper riding posture throughout the course of the ride Safely evacuate the ride if needed For detailed information regarding rider safety, as well as our ADA Guidelines and Ride Accessibility, please see our downloadable Rider Safety and ADA Guide.
Loose Article Policy
Loose articles are defined as cell phones, pagers, hats, cameras, stuffed animals, umbrellas, beverage containers, personal entertainment devices, purses, backpacks, etc. These items may be left in a locker, your vehicle, with a non-rider, or at the owner’s risk on the ride platform.However, Frontier City is not responsible for lost, damaged or stolen items. Guests holding loose articles in their hands while on the rides may be ejected from the park without refund. Any guest attempting to retrieve a lost item within a restricted area will immediately be escorted from the park without refund. Before your visit, please plan ahead and leave irreplaceable items at home or label them with your contact information. We do not save items such as socks and underwear, personal baby items (such as bottles, pacifiers, and sippy cups), unmarked film canisters, unmarked disposable cameras, personal toiletry items, and hair accessories. Lost items will not be retrieved during operating hours. Please see Guest Relations and fill out a Lost Item Report. We will contact you if the item is found. Items will be kept for 7 days after retrieval.
Frontier City has dress codes designed to maintain the park’s family atmosphere and to ensure guest safety. We do not allow clothing generally considered offensive. Profanity, obscene gestures, obscene statements, pictures of illegal substances, all gang related items or clothing, costumes or disguises that conceal identity and adult full-face makeup are prohibited. Frontier City reserves the right to refuse admission to anyone who refuses to comply with the dress code. If you have any concerns about your dress, please contact the Guest Relations office. Shirts, shorts/pants, and shoes must be worn at all times, including entering or leaving the front gate. Swimwear must be sufficiently covered. Proper swimwear is required to enjoy Wild West Water Works. Male guests must have shorts or swimming attire. Female guests must have a swimsuit or shorts and a swimsuit top. A sports bra can be worn as long as it is dark in color and not transparent. Thong swimsuits are NOT permitted. No denim/jean shorts or shorts below the knee. Clothing must be hemmed with no frayed edges or metal objects (rivets, buckles, etc.). Shirts are permitted on the slides, but are discouraged since they may slow a guest’s progress down the slide. Swimsuit diapers are required for all diaper dependent guests. Swimsuit diapers are available for purchase at the Emporium. Life vests, hats or bathing caps are prohibited on the slides. Foam water noodles, beach balls, air mattresses, inner tubes, and life-jackets that are not coast guard approved are prohibited. No excessive jewelry on the slides. Minimal jewelry such as a wedding ring, watch or neck chain is permitted. Eyeglasses and sunglasses must have a safety strap. Guests must change into regular clothes (shirts, shorts, and shoes) before returning to the main park.
Under no circumstances will weapons (guns, knives, or any other item resembling a weapon) or non-service animals be allowed in the park.
Frontier City is a No Drone Zone. Federal law prohibits flying a drone anywhere in Frontier City and violators may face federal, civil, and criminal penalties.
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