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Frequently Asked Questions
We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:
Frequently Asked Questions
Can I bring my selfie stick or monopod into the park?
Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.
What is the mailing address and phone number?
Six Flags Hurricane Harbor Neal Thurman, Park President 26101 Magic Mountain Parkway Valencia, CA 91355 (661) 255-4527 or (818) 367-5965
When does the park open?
View our operating calendar for the dates and hours of operation.
What is the email newsletter and how do I receive it?
The email newsletter, In The Loop, is sent several times a month with updates on special events and discounts. Be sure to join In The Loop to have the latest news, great offers and other specials delivered to your inbox. Join now!
What types of jobs does Six Flags Hurricane Harbor offer and how do I apply?
Six Flags Hurricane Harbor offers jobs in various departments that are fun and fulfilling, whether they are for the season or for the long term. You may find this information and apply online on the Jobs page of our website.
What kinds of food does the park have?
Six Flags Hurricane Harbor has food for every taste. Grab a bite to eat at Captain Cooks, Red Eyes Kitchen, Kawabunga burger, Paradise Snacks or Cabana Brothers. View our Dining page for a detailed list of food locations.
What special events are planned for this year?
Visit our events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.
What are the current ticket prices?
Six Flags Hurricane Harbor offers a variety of ticket combinations. Visit our tickets page for information and prices on daily admission, season passes and other options.
How do I re-enter the park if I have to leave for some reason?
Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit e-entry gate. When Guests return to the park, they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. This includes Season Passholders. Season Passes can only be scanned once per day. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.
May I bring my own food and beverages into Six Flags Hurricane Harbor?
No outside food, beverages or coolers are allowed to be brought into Six Flags Hurricane Harbor. However, exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula, but coolers are not allowed. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.
Where can I find information for guests with disabilities?
Visit our Guest Relations page for information on accessibility at Six Flags Hurricane Harbor.
Do you have any suggestions if our party gets separated?
Arrange a meeting place and time should your party become separated. All lost children are brought to Guest Relations. Lost parents are also directed to Guest relations. Parents with lost children can fill out a lost child report. This report is relayed to all team members carrying radios throughout the park.
My family will be visiting. What can we all do together?
There are plenty of rides and activities your family can enjoy together while visiting Six Flags Hurricane Harbor. Stop by Guest Relations for help planning your day at the park. We have even more ideas on our Tips for Family Fun page.
What happens if it rains?
While some rides and shows may close due to rain or wind, they are opened as soon as the weather clears. Refunds and rainchecks are not offered.
Does Six Flags Hurricane Harbor have a dress code?
In keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags strictly enforces a dress code. Please visit our Park Policies page for Dress Code requirements.
Is there a place to store my belongings inside the park?
Lockers are located behind Guest Relations. Lockers are available on a first-come, first-served basis and are rented from self-service kiosks which accept cash or card. Users will be asked to create a pin, which they can use to enter their locker as many times as they need during their day-long rental.
What happens if I lose something while at the park?
Six Flags Hurricane Harbor is cleaned after hours and items are turned into Guest Relations but if a guest loses an item during the day on one of the slides, it should be reported to the Guest Relations window located behind the locker area. Guests may fill out a lost report and a lifeguard can search the ride for the item. Lost items are kept up to 2 weeks.
Does Six Flags Hurricane Harbor have an ATM?
ATMs are available at select locations in the park.
Do you rent strollers and wheelchairs?
Guests may be escorted to Six Flags Magic Mountain to rent strollers and wheelchairs. Strollers and wheelchairs may be brought into Hurricane Harbor for use throughout the park.
Is smoking permitted in the park?
Six Flags allows smoking only in areas identified as designated smoking areas. E-cigarettes may only be used in designated smoking areas. All other areas in the parks are smoke-free, and smoking is strictly prohibited.
Are pets permitted at Six Flags Hurricane Harbor?
Pets may be allowed on property if are they properly checked into the onsite kennel located in the main parking lot.
Are laser pointers permitted at Six Flags Hurricane Harbor?
For the safety of our Guests and employees, laser pointers are not permitted.
What ride restrictions are there?
Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our website, and on signs posted at each ride. Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions, and Equal Access Passes. A copy of the guide is also available at Guest Relations.
Are there rides for small children to enjoy?
Six Flags Hurricane Harbor is home to some of the most exciting family rides that your pint-sized ones will enjoy! For more information, please visit our kids page.
Are there restrictions for guests with prosthetic devices?
There are restrictions on certain rides, depending on the prosthetic device. If the prosthetic devise impairs you from safely sitting in or on the ride and safety restraints cannot be fastened, you will not be allowed to ride. If guests cannot safetly hold on to the tube, or are unable to swim without the device, the Guest will not be allowed to ride
Some rides require that a child be accompanied by an adult or responsible person. How are these defined?
Please refer to specific guidelines posted at the entrance of every ride.
What is your loose article policy?
Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. Six Flags and its employees are not responsible for lost or stolen items. Loose articles of any kind (including but not limited to purses, backpacks, and beverage containers) may not be taken past the queue entrance.
How many rides does Six Flags Hurricane Harbor have?
Six Flags Hurricane Harbor has rides, games and attractions for the entire family. Visit our all rides page for a complete listing.
Are there restrictions for guests with casts?
Guests with casts are not permitted on any water ride or attraction.
What is considered exceptional size where rides are concerned?
Safety is our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.
Is there a place where I can leave my pets?
Pets are not permitted in the park, with the exception of service animals. Six Flags Hurricane Harbor does provide kennel services. Please ask a parking attendant for the location outside of the park. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. Six Flags Hurricane Harbor will call Animal Services to rescue your pet at your expense, which may also result in prosecution.
What is the weather like?
Fortunately, Six Flags Hurricane Harbor is located in sunny Southern California. Please check the local weather services before your visit.
What are the best days to visit?
Plan to visit when attendance is lightest. Weekdays are the best.
Which hotels are close?
Please see our lodging page for more information.
Can I pick up my order at the park?
A "will call" option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
Why is there a $1 "pending transaction" on my credit card statement?
If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 "pending transaction" when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.
How do I get my season passholder coupon book?
Your special offers will be automatically loaded to your Season Pass or Membership Pass card. You will not receive a coupon book. Please visit mypass.sixflags.com to see all the benefits of your Pass!
What if I cannot print my ticket(s)?
Check to make sure your printer is plugged in, properly connected and turned on. Make sure that all color and black ink cartridges contain ink and are working properly. If you are not sure that you have ink, please print a test page such as an email or a photograph. If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
Do tickets have an expiration date?
Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.
I can't complete the order because I don't know all of the information about the season passholder. What should I do?
You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.
What is the refund policy for online ticket purchases?
Tickets, Season Passes and all vouchers purchased on this site are non-refundable. Six Flags does not offer cancellations, refunds, rain checks or exchanges. Please be sure you have selected the correct park, the correct date, the correct tickets and the correct number of tickets before completing your purchase. The ecommerce call center staff cannot process a refund under any circumstances. Tickets are non-transferable and will only be accepted at that theme park or water park location for which they were purchased. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.
What if I made a mistake when ordering items from this site?
Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate. The ecommerce call center staff cannot process a refund under any circumstances. Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.
Why did I receive a special online offer via email, but my friend didn't?
Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.
Why can’t I view the online store?
This e—commerce website requires the free Macromedia Flash Player 8. Please download Flash Player 8, and try viewing the store again. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial—up modems is 56k.
What is the Easy Payment Plan?
A billing program where the cost of the Pass can be paid over several months. See the Easy Payments Frequently Asked Questions.
How do I print my tickets at home?
Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate! You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets. You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen. If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s). For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.
How can I reach Customer Support?
We provide 24x7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).
If you need to contact us about your Membership, please visit the member support center online. If you need assistance with anything else, please visit our Contact Us page.
What should I do if I can't print my online tickets?
You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.
What if I lose my Print-N-Go Ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
How can I look up my receipt or reprint my Print-N-Go order?
To look up your receipt, enter email address and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.
Does my child need a Season Pass or ticket?
Children two years old and younger receive free admission to Six Flags Hurricane Harbor. A guest does not need a season pass until turning three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.
I lost something in the park. What should I do?
Head on over to Lost and Found located in Hometown Square. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page.
Do you offer a non-rider discount?
No, Six Flags Hurricane Harbor is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the rides, slides, shows, and other entertainment.
Is there a discount for AAA members?
AAA members receive $2 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our water park ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.
I've lost my Season Pass ID Card, what can I do?
Your Six Flags Hurricane Harbor Season Pass ID Card can only be replaced by visiting our Ticket Will Call Window in person on any Park operating day. The replacement fee is $25.
What does my Six Flags Hurricane Harbor admission ticket include?
Six Flags admission ticket includes unlimited fun on rides and slides with the exception of special events and certain attractions that require a fee.
Do you offer military discounts?
Most military bases offer discounted admission tickets at their MWR/ITR offices. There is no military discount at the park ticket offices.
Do you offer rain checks?
Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.
Besides cash, what other forms of payment does Six Flags Hurricane Harbor accept?
Six Flags Hurricane Harbor accepts Discover, Mastercard, Visa, and American Express credit cards. Our online store also accepts PayPal.
Do you offer a Travel Agent discount?
No. However, Group Rates are available for travel related groups through our Group Sales office. Groups sales may be contacted at 661-255-4500
What are the current ticket prices?
Six Flags Hurricane Harbor offers a variety of ticket combinations. Visit our Tickets page for information and prices on daily admission, season passes and other options.
What if I have an unused season pass from a prior season?
Unused and unprocessed 2014 Season Passes may be upgraded to a 2015 Season Pass for a fee.
Does Six Flags Hurricane Harbor sell gift certificates?
No, but with Print-N-Go, you can purchase tickets online at a discount and give them as a gift good for the entire season.
What should I do if I can't print my online tickets?
Tickets need to be re-printed at Ticket Will Call before guests enter into the park gates.
What if I have an unused daily ticket that has expired?
Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. They can, however, be used for a half-price discount on a full price regular admission at the Guest Relations office on your next visit to the park during the season. You will need to visit Guest Relations when you arrive at the park.
Does Six Flags Hurricane Harbor offer a discount on admission for groups?
Yes, groups of 15 or more people are eligible for a group discount. You may visit the Groups page, or call (661) 255-4500 for group information. Don't forget to call for special large group rates for 100 or more. Annually, we host hundreds of groups from businesses, schools, unions, churches and social organizations. Call one of our catering specialists today to book your memorable event.
What should I do if I have an issue with my online ticket order?
Please contact Six Flags Ecommerce Guest Relations at (661) 255-4103.
How much is parking?
Visit our Parking page for current pricing information.
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